Scheduling:
All appointments begin with either a video consultation or a photo review. If an in-person visit is required, a $95 trip charge is billed at the time of booking. This fee is credited toward the final job total if approved.
Estimates & Invoicing:
Estimates are provided digitally and must be approved before any work begins. The $95 trip charge is billed at booking, and the remaining balance is charged upon job completion. A payment method is securely stored on file at the time of scheduling.
Cancellations:
We require a minimum of 24-hour notice for cancellations or rescheduling. Cancellations within 24 hours may result in forfeiture of the $95 trip charge.
Satisfaction Guarantee:
We stand behind our work. If you’re not satisfied, please reach out within 48 hours and we’ll work to resolve the issue promptly.
Emergency Services:
Emergency calls are handled on demand and may incur an after-hours premium. These calls are prioritized but subject to crew availability.